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FAQ

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General

What types of materials do we use?

Our woven labels and wristbands are made of 100% damask woven polyester. All of our woven labels aside from labels using sparkling text are OEKO-TEX® Standard 100 certified up to Product Class I which means they are safe for infants and toddlers up to 3 years of age.

Our printed labels and ribbon are made of 100% Sateen woven polyester. This sateen effect is created through a weaving technique that uses 'four threads over and one thread under'.

Our stickers are digitally printed on professional decal paper and our hang tags are printed on standard 300gsm paper.

Will the labels fray or wear out?

Our woven and printed labels are made of highly resistant polyester threads which are durable, colourfast and experience minimal shrinkage. They are designed to outlast the garment they are attached to!

All of our labels are tightly weaved and hot cut to exact dimensions - this technique seals the labels and prevents fraying.

What is the order process?

The process is simple!

  • Design your product using our online design tool and check out using the payment method of your choice.
  • After your order and payment is confirmed, you will receive an email confirmation.
  • Once your order is complete and ready for shipment, you will receive an update which includes your tracking number.
What size labels are available?

Classic Woven Labels - Text & Symbol
Our classic woven labels and pre-designed labels measure 6 cm x 1.5 cm (2 1/2 in. x 9/16 in.)

Bespoke Woven Labels - With Your Logo
Bespoke woven labels can be design using a minimum dimension of 1 cm (approx. 3/8 in.) and a maximum of 10 cm (3 15/16 in.) for length and height.

Classic Printed Labels - Text & Symbol
Classic printed labels measure 7.4 cm (2.9 in.) long with 3 height options measuring 1.5 cm, 2.0 cm or 3.0 cm (3 in. x 0.6 in. / 0.8 in. / 1.18 in.)

Bespoke Printed Labels - With Your Logo
Bespoke printed labels measure 6 cm (2.4 in.) long with 3 height options measuring 1.5 cm, 2.0 cm or 3.0 cm (3 in. x 0.6 in. / 0.8 in. / 1.18 in.)

Classic Care Labels - Text & Symbol
Classic care labels measure 7.4 cm x 1.5 cm (2.9 in. x 0.59 in.)

 

Textile Composition & Care Labels - Text & Symbol
Textile composition & care labels mearsure 7.0 cm x 3.0 cm (2.94 in. x 1.18 in.). These labels are meant to be folded in half.

 

What are my payment options?

We accept Visa, Mastercard, & Maestro with 3D bank verification. You can also pay using bank transfer (IBAN) or by PayPal. Since our products are custom and made from scratch, our company policy is to have payment in full prior to production, therefore payment upon delivery is not an option.

Am I required to have an email address?

Yes, a valid email address is required for order confirmation and all other order communitcation.

How do I apply the iron on labels?

You can see the step-by-step instructions with pictures on our blog.

 

Do you offer discounts?

Yes! We do offer specials and discounts which you will find in our newsletter, on our blog and on our social media accounts. We also offer volume discounts which means the more pieces you order, the per piece price drops. And finally, we also offer product discounts. This means that you will receive a discount when 2 or more products are combined in 1 order:

  • For 2 products, the discount is 2%
  • For 3 products, the discount is 3%
  • For 4 products, the discount is 4%
  • For 5 products, the discount is 5%

 

 

What is the Enhanced Colour Option?

The Enhanced Colour option (also known as Pure Colour) means that an additional layer of thread is woven into the label background colour. This extra thread strengthens the background colour so that the font thread colour does not "bleed" through the background. This option is highly recommended for label designs using a light coloured background and dark text. A perfect example would be a white label with red text. Without the enhanced colour option, the white background colour could appear pink due to the red thread from the font.

With Your Logo

What is the minimum order requirement for bespoke labels?

The minimum order quantity for bespoke woven labels is 100 pieces and for bespoke printed labels it's 25. Bespoke hang tags and stickers have minimum order quantity of 50 pieces.

What are the upload requirements for my logo or artwork?

FILE EXTENSION
The following file extensions are accepted: JPG, JPEG, TIFF and PDF.

RESOLUTION
All our products require a minimum resolution of 300dpi, this means that for each inch 300 pixels are required.

Woven Labels - resolution example
For Woven Labels you can select the size, for example: 3.0 in. x 2.0 in.

- 3.0 in. x 300dpi = 900 pixels
- 2.0 in. x 300dpi = 600 pixels

==> The resolution of the image in this example should be at least 900 x 600 pixels

Printed Labels - resolution
Printed labels are available in 3 different sizes, the minimum Pixel requirements are as follows:

6.0 cm x 1.2 cm (approx. 2 1/2 in. x 1/2 in.) -> 750 x 150 pixels
6.0 cm x 1.5 cm (approx. 2 1/2 in. x 9/16 in.) -> 750 x 169 pixels
6.0 cm x 2.0 cm (approx. 2 1/2 in. x 13/16 in.) -> 750 x 244 pixels


COLOURS

Woven Labels
In the Upload Your File section of the design tool, the exact colours need to be specified. Pantone codes are clearly stated to ensure it's easy to select the exact colours.
- The amount of colours in the upload file need to match exactly with the amount of selected colours in the tool.
- Shadows, tiny patterns, colour gradients and small text cannot always be weaved. When in doubt, please contact us.

Printed Labels
Colours for the uploaded file should be set to "CMYK". CMYK stands for Cyan, Magenta, Yellow and blacK. This is a type of colour setting relevant to printing. You can change this setting in Photoshop or other imaging software. For more information regarding changing this CMYK check out this blog post.

SHAPE
The minimum text measurement is 0.2 cm tall.
Your logo or artwork must be uploaded in the same shape as your chosen label shape. Example, if you choose a square label, make sure your uploaded file is cropped into a square shape as well.
All label designs need 3 to 5 mm free of artwork around the border. This space will later be used to sew in your label.
If you choose the taffeta edging, this edge will be added to the original measurement of your label design. You do not need to add this measurement yourself, we will take care of it for you.

What are my seam allowance options?
  • It's important to consider how you will attached your label what seam allownce will be needed. We offer several different options which will include sufficient space seam allowance without compromising the design/logo of your label.
  • Choose the "Taffeta" option and 0.63 cm (0.25 in.) will be added to both sides of your label as a seam allowance.
  • Choose the option "Folded Edges" when designing your bespoke woven label and 0.63 cm (0.25 in.) will be added to both sides of the label as a seam allowance.
  • Choose the iron on option when designing your label. A strong adheasive will be added to the back of the label which will allow you to use a hot iron to attach your labels.

 

TIPS & TRICKS

  • Make sure to include a seam allowance for sewing in your labels. This ensures that the design of your logo or artork will not be hidden in the seam once sewn in.
  • For best results and a greal looking label design, choose high contrast colours. A black background with dark brown text would not produce a nice result.

Customer-Login

Why can't I log in?

Only registered customers can log in. If you are not yet a registered customer, please register and the username and password will be sent to you by email.

Why am I having trouble opening my invoice?

Acrobat reader software is required to open your invoice. Acrobat-reader can be downloaded here:

ACROBAT READER

Acrobat Reader

What can I do if I need to change my email address?

Please contact us by sending us an email (contact@wunderlabel.co.uk) and mention your order number, name and correct email address and we will change it for you.

I forgot my passwork, how can I request a new one?

No problem! Click the link below and enter your email address. A new passwork will be sent to you.

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